1. Introduction

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Seltech IT Services Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website [seltechitservices.co.uk], use our services, or contact us.

We comply with the UK GDPR, EU GDPR, and the Data Protection Act 2018.

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2. Who We Are

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Seltech IT Services Ltd provides IT support, cloud solutions, and consultancy services to businesses in Croydon, Surrey, London, and across the UK.

Company name: Seltech IT Services Ltd

Website: [seltechitservices.co.uk]

Email: enquiry@seltechitservices.co.uk

Phone: 02037433077

Address: OFFICE 7, 35-37 LUDGATE HILL, LONDON EC4M 7JN, UK

We are the “data controller” for the purposes of data protection laws.

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3. Personal Data We Collect

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We may collect the following personal data:

Contact Information: name, email, phone number, business details.

Technical Data: IP address, browser type, operating system, cookies, usage data.

Service Data: account details, login credentials (where applicable), IT support records.

Financial Data: invoicing and payment information (processed securely).

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4. How We Use Your Data (Lawful Basis)

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We process your personal data for:

Providing IT services (contractual necessity).

Responding to enquiries (legitimate interest).

Improving website performance (consent for analytics cookies).

Marketing communications (consent or legitimate interest — you can opt out anytime).

Legal & compliance purposes (legal obligation).

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5. Sharing Your Data

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We may share your data with:

Trusted third-party providers (e.g., Microsoft, Google, Wix, hosting & cloud services).

Professional services (accountants, legal advisors).

Regulatory authorities where legally required.

We never sell your personal data to third parties.

6. Data Retention

We keep your data only as long as necessary:

Client data: retained while services are active and up to 6 years after (for legal/accounting purposes).

Enquiries: typically retained up to 12 months.

Cookies/Analytics data: per our [Cookies Policy].

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7. Security

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We take appropriate technical and organisational measures to protect your data, including:

Encryption of sensitive data

Secure servers & firewalls

Access controls & monitoring

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8. Your Rights (UK & EU GDPR)

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You have the right to:

Access your data (Subject Access Request)

Correct inaccurate data

Request deletion (“Right to be Forgotten”)

Restrict or object to processing

Withdraw consent at any time

Data portability (receive your data in a machine-readable format)

To exercise your rights, contact us at info@seltechitservices.co.uk
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9. International Data Transfers

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Where your data is transferred outside the UK/EU (e.g., to cloud providers like Microsoft or Google), we ensure adequate safeguards are in place (such as Standard Contractual Clauses).

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10. Marketing Communications

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If you subscribe to updates, we may send you IT news, offers, or service updates. You can unsubscribe at any time by clicking the link in emails or contacting us directly.

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11. Children’s Privacy

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Our services are aimed at businesses and professionals. We do not knowingly collect personal data from children under 16.

 

12. Changes to This Privacy Policy

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We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

 

13. Contact Us

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For questions or concerns about this Privacy Policy, please contact:

Seltech IT Services Ltd

Business Address: OFFICE 7, 35-37 LUDGATE HILL, LONDON EC4M 7JN, UK

 

Email: enquiry@seltechitservices.co.uk

Phone Number: 020 3743 3077

 

If you are unhappy with how we handle your data, you can also lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk
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